Terms & Conditions


These Terms of Use are effective from 30 JUNE 2019

  1. Acceptance of Terms
    1. This document sets out the terms and conditions (Terms) under which you (You) book an appointment at CAREER AHEAD and associated service (together, the Service)
    2. These Terms apply in addition to any other terms and conditions to which You are subject in relation to the Service, including:
      1. the privacy policy (Privacy Policy) at
    3. By booking an appointment, You accept and agree to these Terms without any limitation or qualification. These Terms constitute a legally binding agreement between You and Career Ahead of 3 Male Street, Brighton, Victoria (We or Us).
    4. You warrant to Us that You are 18 years of age or older, and have the authority to enter into these Terms. If You are accepting these Terms on the behalf of a company or other legal entity, You warrant to Us that you have the authority to bind that company or entity to these Terms.

  2. Changes to the Terms
    1. We may change these Terms from time to time by posting the changed Terms on the Career Ahead Website.

  3. Using the Service
    1. Individual service is 1-hour delivery. In the case of a “Package” service, each session of the Package will be one-hour in delivery.

  4. Fees
    1. Fees will be charged as disclosed at the time of booking.
    2. All Fees are inclusive of GST
    3. If the appointment is terminated before the end of the one hour period, at your discretion or at the Counsellors/Coach then You will still be charged for a full one hour consultation.
    4. Any extension beyond the 1-hour appointment will constitute a new consultation. Any extension is subject to both parties agreeing to an extension.
    5. Cancelation – –48 hours’ notice is required to cancel or reschedule a session. Should You cancel or reschedule a session with notice inside this period, under certain circumstances, we will allow one reschedule at a new time convenient to the appointed counsellor/coach.
    6. “No show”– if You fail to appear for your scheduled services and do not cancel your appointment with notice you will not receive a refund for the fee paid.

  5. Privacy and use of data
    1. We may collect personal information including information You submit through Your use of the Consulting Services.
    2. We may collect, use and disclose Your personal information to provide, administer, improve and personalise our products and services (including the Consulting Service).

  6. Your use of Our materials
    1. We own all rights in and to Our Materials and the Service. You must not remove, alter or conceal any copyright, trade mark or other proprietary rights notice incorporated in or accompanying Our Material and You must not reproduce, modify, adapt, perform, display or otherwise exploit Our Materials other than as permitted in paragraph (b) below.
    2. We grant You a limited, non-exclusive, personal, royalty free licence to use Our Materials to the extent that they are incorporated with Your Content for the purposes of using Our Services.

  7. Your Consumer Rights
    1. Nothing in these Terms is intended to exclude, restrict or modify rights which You may have under any law (including the Australian Consumer Law) which may not be excluded, restricted or modified by agreement (Your Consumer Rights).
    2. In Australia, Your Consumer Rights include the right for services to be fit for their specified purpose and to be provided with care and skill. You can find out more about Your Consumer Rights from consumer organisations and bodies such as the Australian Competition and Consumer Commission and State/Territory fair trading authorities.
    3. Where You suffer any loss in connection with this Service and You must take all reasonable steps to minimise your loss, including notifying Us without delay if there are steps We can take to help minimise Your loss.
    4. Subject to Your Consumer Rights, we are not liable:
      1. for any loss that was not reasonably foreseeable to You and Us; and
      2. to the extent that Your loss was contributed to by You or any other matter outside Our reasonable control.

  8. General
    1. If any provision of these Terms is invalid under the law of any jurisdiction, that provision is enforceable in that jurisdiction to the extent that it is not invalid, whether it is in severable terms or not.
    2. These Terms are governed by the laws of Victoria, Australia. Subject to Your Consumer Rights, the courts of Victoria, Australia (and the courts of appeal from them) have exclusive jurisdiction to resolve any disputes arising under or in connection with these Terms.
    3. If We fail to enforce any of Our rights under these Terms, that does not mean We waive those rights. If You fail to enforce any of Your rights under these Terms, that does not mean You waive those rights.
    4. These Terms are personal to You and You may not assign or otherwise transfer any rights under these Terms without Our prior written consent. We may assign or otherwise transfer Our rights and obligations under these Terms as We require.

If You have any questions or complaints about the services provided, please contact Us on the details below: